Last Updated: May 26, 2026

This Privacy Policy describes how Canoe and Trail Adventures Inc. ("we," "our," or "us") collects, uses, and discloses your information when you visit our website, book a rental or tour, or interact with our customer service team.

1. Information We Collect

We collect information that you provide directly to us when booking a paddlesport or bike rental, signing a waiver, or communicating with us.

  • Booking and Personal Information: When you book a rental or tour, we collect your name, email address, phone number, and billing information.

  • Waiver and Rental Details: We may collect additional information required for your safety and equipment sizing, such as your date of birth, emergency contact info, and digital signatures on liability waivers.

  • Communication Data: We collect information you provide when you contact us via email, online forms, or SMS text messaging for customer service support not mass marketing.

2. How We Use Your Information

We use the information we collect to run our daily operations and keep you safe on the water or trails, specifically to:

  • Process, manage, and confirm your bike and paddlesport reservations.

  • Manage rental logistics, safety waivers, and equipment prep.

  • Send you transaction-related communications, including booking confirmations, digital waiver links, weather updates, or specific trip logistics.

  • Provide responsive customer support.

  • We maintain administrative, technical, and physical safeguards to protect consumer data and prevent unauthorized access, use, or disclosure. Access to personal information is limited to authorized personnel only, and we do not share user data

  • We do not transfer consumer data to any external organizations.

3. SMS & Mobile Communications Policy

We value your privacy and keep our text communications strictly professional.

  • Customer Service Only: If you provide your mobile phone number, we or our service providers may send you text (SMS) messages regarding your rental status, safety notices, weather alerts, or to answer your support questions.

  • No SMS Marketing: We do not use your mobile phone number for promotional or marketing purposes, nor do we sell, rent, or share your SMS consent or phone numbers with third parties for their own marketing use.

  • Opt-Out: You can opt out of receiving SMS text messages from us at any time by replying "STOP" to any text message you receive.

  • Message frequency varies based on your bookings and support needs. Message and data rates may apply.

  • For questions about SMS messages, contact us at info@canoeandtrail.com or 504-233-0686

  • Also see our SMS Terms & Conditions at www.canoeandtrail.com/terms

4. Your Rights and Choices

  • Email Marketing: If you opt into our email newsletter, you can unsubscribe at any time using the link at the bottom of our emails. (Note: You will still receive transactional emails regarding active bookings).

  • SMS Opt-Out: As noted above, you can stop all text communications by replying "STOP" to 504-233-0686

  • Data Access: You can contact us at any time to update, correct, or request the deletion of your personal information.

5. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at:

  • If you have questions about our SMS program, contact us at 504-233-0686 or info@canoeandtrail.com

 

If you have questions about these SMS messages, contact us at info@canoeandtrail.com or call 504-233-0886