Refund Policies

Rentals Refunds:

  • Text us, 504-233-0686, your cancellation request at least 24 hours before the start of your rental a 100% refund will be issued.

  • Cancellation or changes to your reservation requested within 24 hours to 2 hours before your rental start time will receive a company full credit to rebook on a new date of your choosing. The credit can be applied to any of our outdoor adventures.

  • Reservation changes or cancellations made within 2 hours of your rental start time will receive no refund or credit. We are small seasonal family business, canceling within 2 hours does not allow us much time to re-book your boat(s).

  • No shows will receive no refund or credit.

Guides Tours & Summer Camp

Guided Single Day Adventures

Full Flavor Tour/Twilight & Moonlight Paddles/Social Paddles

  • Make your cancellation request 24 hours prior to the start of your tour time a 100% refund will be issued.

  • Within 24 hours of the tour time no refunds or credits will be issued. We are small seasonal business, canceling within 24 hours does not allow us the time to re-book your spot.

Multi-day Adventures

Summer Camp /Overnight trips/Multi-day Classes

  • Make your cancellation request 2 weeks before the trip start date and 100% refund will be issued.

  • Cancel within two weeks from the trip date only a 50% refunded will be given.

 

Rain & Foul Weather Policy

We monitor the weather constantly. If any tour or rental is entirely cancelled by us due to dangerous weather a 100% store credit or refund will be issued, customers choice.
We will be remain open during rain but will cancel reservations if lighting becomes a threat to our guest.

 

Canoe and Trail Adventures reserves the right to change tour and outing locations if water level or weather restrict the original plans. This rarely happens and all participants will be notified if a change may be possible. 100% credit or refund will be given to anyone who can not make the outing due to the change in location.