Policies

 

Canoe and Trail reserves the right to change tour and outing locations if water level or weather restrict the original plans. This rarely happens and all participants will be notified if a change may be possible. 100% will be given to anyone who can not make the outing due to the change in location.

If any tour or outing is cancelled by Canoe & Trail due to weather or any circumstances
a 100% refund will be issued.

Single day tours: ( Canoe and Kayak Swamp Tours, Moonlights Paddle Tours, Private Groups Tours, etc.)
Confirm your cancellation with us:

    • 48 hours prior to the tour meeting time a 100% refund will be given.
    • 48 to 12 hours of the tour meeting time only a 50% refunded will
      be given.
    • Within 12 hours of the tour meeting time no refund will be given.
    • No call/no shows by the departure time of the tour will not be given
      a refund.

Overnight Tours and Outings:
Confirm your cancellation with us:

    • Two weeks before the trip a 100% refund will be given.
    • Two weeks to one week from the trip date only a 50% refunded will
      be given.
    • Within one week from the trip date no refund will be given.
    • No call/no shows by the departure time of the paddle will not be
      given a refund.